About Us
We are completely dedicated to your total satisfaction with our products. If you have any suggestions, comments or queries about our products please email us: info@rocks-off.uk.com.

Making A Purchase
Making a purchase could not be easier. Select to pay by secure order form, by writing to the address specified or by calling the mail order telephone number.

All customers will receive an automatic receipt of items purchased, together with an Order Reference, provided a valid e-mail address is with your order. To prevent fraud, we regret that we can only deliver to the credit card holder's billing/statement address. All details will be verified before dispatch. Your Credit Card Details do not pass over the net.
We accept credit card payment, Visa and MasterCard.

Cancellations must be within 48hrs of placing the order, otherwise you will incure administration fees.

Shipping & Handling
All items sent within the UK will be delivered by Royal Mail using their "First Class Post" service. We will add £4.95 to all orders to cover postage and packaging costs.

All items sent outside of the UK will be delivered by Royal Mail using their "First Class Post"  service. We will add £4.95 to all European orders and to all other orders to cover postage and packaging costs.

Please respect the laws and customs of your country. Rude-Boy.com will not be held liable for any items that can be or are seized by your country's customs. You purchase items at your own risk, we will not issue credit or refunds to goods seized.

Delivery Schedule
Your order is processed right away and dispatched within 3 working days, subject to stock availability. We deliver your order using a first class, discreet service at all times.

If you are ordering within the UK, we will send your order to you within 3 working days. If you want your goods delivered next day we do provide this delivery option for orders placed before 16.00 hrs. International orders are generally received in less than 10 days.

All orders are delivered in discreet packaging.

International orders are generally received in 10 days. Feel free to contact us with regard to your delivery.

Email us: info@rock-chick.com.
Or call: 01536 714070

Back Orders
If your item is not in stock, we will back order it for you. You will be notified via email if this occurs and will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. We regret due to the personal nature of our products that refunds are only acceptable if the product is faulty or received in a damaged condition. Providing they have not been used and are returned in their original packaged condition, your statutory rights are not affected. Please be sure that you are ordering the right product for your needs before confirming your order.

Reaching Us
If you need to reach us, please email us on info@rock-chick.com.
Alternatively, you can:

Call on 01536 714070 (International +44 1536 714070)

or write to us at:

Rocks Off Limited
PO Box 6783
Rothwell
Kettering
NN14 6WB

Privacy Policy
We promise not to disclose any buyers information to third parties.